As you begin to read this, take a look at the video image of the boy (do not watch the video yet). Instantly, what have you surmised?
What do you think the video is about? A cat jumping on his head? A talk about some video game he likes? A rant about his parents? An announcement of him wanting to be Prime Minister one day? An invitation to prom? Or perhaps a ‘how to use Facebook ’ video for parents? The point is we all have assumptions, first impressions that immediately begin to lead us towards or away from a person or situation.
Remember what your first impression was?
Is it any Different if I tell you the boy’s name is Jordan?
Did you just look at his picture again?
This post is about people and how we treat other people. In our normal daily routines we see dozens of people. Most we don’t even acknowledge or want to acknowledge. It is only when we have a connection to someone that we gain an interest but this requires us to want to know about the person.
When we talk about People Centred Care, we are talking about ‘getting to know’ someone, connecting with them, putting an emotion to a face. As caregivers we are offering personal care to those that need us. Our care should be ‘personal’; an understanding of the person can mean the difference from being defiant to care to being accepting of care. Something as small as calling someone by name, or a touch of the hand or actually listening…to their story can make huge strides in how they receive care or your even being there.
Imagine for a moment, you and your child were at Disney World. Thousands of people, tall- short, men-women, adults-children, balloons, strollers, noise, directional signs, rides, screams of fun and cries from children too tired to continue, a complete overload of the senses. You just realized your child is not next to you. Immediately you stop and begin ‘looking’ around frantically. What exactly are you doing? You begin to activate all of your senses, pulling in 100’s if not 1000’s of bits of sensory information…looking for a connection. Face recognition, color of their shirt, children rather than adults, a hat, a cry for help…something that connects you to them. This is the differentiating element from the 1 person you know to the 1000’s you don’t know. (now watch the video!)
So why can’t we understand this. Why can’t we connect with our clients and patients and care for them like the people we know.
Back to the video – how do you feel about this boy now? Do you feel a sense of wanting to help him? Are you saddened by his situation? Do you feel compelled to do something? The difference is, you took the time to ‘listen’ to his story. Would you be a different person if you took the time to listen to those around you?
This post is not only about caregivers. It is about how we interact with all those around us. Bosses, Executives, Police officers, Parents, Teachers and Children. Pivotal Aging Innovations wants you to get to know the people around you…you may find answers to many of your questions.